HELP & HOW-TO

How can we help?

Simple answers and step-by-step guidance for getting more from Shopr.

BROWSE BY TOPIC

Start with the area closest to your question.

01

Getting Started

Join Shopr, explore the app and understand the basics.

 03

Instant Cash Back

Purchase routes, eligibility, tracking, timing and returns.

 04

Travel Credits

How Travel Credits build and how they may apply to eligible travel.

 05

Card-Linked Offers

Connect an eligible card and understand transaction matching.

 06

Roundup

Availability, connected cards, qualifying activity and Travel Credits.

 08

Account & Security

Profile access, privacy, passwords and staying secure.

 10

Troubleshooting

Common reward, purchase and app issues with clear next steps.

POPULAR GUIDES

Quick answers to common questions.

Account & SecurityHow do I contact Shopr support?Use secure in-app support or email Shopr with the details needed to investigate your question. Instant Cash BackWhat happens if I return a purchase?Returns, cancellations and merchant adjustments may reduce or reverse rewards from the original purchase. TroubleshootingWhy didn’t my purchase earn a reward?Check the offer terms, purchase route, timing and card used when an expected reward does not appear. RoundupWhat is Roundup?Learn how eligible card activity may round up to the next whole dollar and contribute Travel Credits. Travel CreditsHow do I use Travel Credits?See how available Travel Credits may be applied to an eligible Shopr travel booking before checkout. Travel CreditsWhat are Travel Credits?Understand how Travel Credits build and how they may be applied toward eligible travel through Shopr.

ACCOUNT-SPECIFIC HELP

Your account stays private.

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option in the app or email [email protected]. Never send full payment-card details.