HELP & HOW-TO

How do I use Travel Credits?

See how available Travel Credits may be applied to an eligible Shopr travel booking before checkout.

Available Travel Credits may reduce the amount due on an eligible booking made through the Shopr travel experience. The booking and checkout screens show whether Travel Credits can be used and how much may be applied.

Apply Travel Credits

  1. Open the Shopr app and enter the travel experience.
  2. Search for the hotel, resort, cruise, flight or experience you want.
  3. Open the booking details and review supplier terms, taxes, fees and cancellation rules.
  4. Continue to checkout and look for the Travel Credits option.
  5. Choose the available amount you want to apply, up to the limit shown.
  6. Review the remaining payment due before completing the booking.

Before you confirm

Check that the traveler details, dates, room or fare, taxes, fees and cancellation terms are correct. Travel Credits are not cash and may only be applied where the booking flow offers that option.

If you cannot apply them

The booking may not be eligible, the available balance may be insufficient, or an application limit may apply. Review the message shown at checkout. For account-specific help, use in-app support before completing the booking.

KEEP READING

Related help

Travel CreditsWhat are Travel Credits?Understand how Travel Credits build and how they may be applied toward eligible travel through Shopr.

ACCOUNT-SPECIFIC HELP

Need help with your account?

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option available inside the app or email [email protected].

Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.

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