Let’s sort it out.
Find the right answer, understand what happens next and get back to making more of Shopr.
Find helpWhat can we help with?
Choose the area closest to your question. Current account, offer and transaction details remain in the Shopr app.
Membership
Joining, levels, billing and managing your membership.
02Cash back
Offer routes, tracking, timing, returns and eligibility.
03Travel Credits
How value builds and how it may apply to eligible travel.
04Connected cards
Card eligibility, activation and transaction matching.
05Roundup
Availability, connected cards and qualifying activity.
06Travel
Searching, booking details, suppliers and cancellations.
Check the details first.
Many reward questions can be resolved by reviewing the exact offer and activity information shown in the app.
Open the original offer
Recheck the dates, merchant, exclusions, required purchase route and earning limits.
Review activity status
Look for pending, confirmed, reversed or other status information and any stated processing period.
Keep useful records
Retain the order confirmation or receipt, transaction date, amount and merchant details.
Use the in-app support route
For account-specific help, follow the support option available inside your Shopr Rewards app.
A little clarity.
Why is my reward still pending?
Qualifying activity can remain pending while merchant data is received, return periods pass and eligibility is confirmed. Review the timing stated in the original offer before seeking account-specific support.
Why didn’t a purchase qualify?
The merchant, product, date, location, payment method or purchase route may not have met the displayed terms. Third-party processors and some digital wallets can also affect transaction matching for card-linked offers.
What happens after a return or cancellation?
A reward connected to a refunded, cancelled or otherwise reversed purchase may be removed or adjusted according to the applicable offer terms.
Where do I manage my membership?
Joining, billing, membership management, balances and reward activity are handled exclusively through the Shopr Rewards mobile app.
Can the website show my account or balance?
No. The website explains Shopr, but it does not provide a member sign-in or account area. Open the mobile app for personal account information.
Where can I find the terms for an offer?
Open the relevant offer in the app and review its current eligibility, exclusions, timing and purchase instructions before completing the transaction.
Your account lives in the app.
The website has no member sign-in. Use the Shopr Rewards mobile app to view personal activity and access the support route available for your account.
Have the relevant offer, merchant, transaction date, amount and order confirmation available. Never include full payment-card details in an ordinary support message.
Now, back to the good stuff.
See how Shopr brings everyday rewards and future possibilities together.
See how Shopr works