HELP & HOW-TO
How do I contact Shopr support?
Use secure in-app support or email Shopr with the details needed to investigate your question.
For account-specific questions, use the support option inside the Shopr Rewards app. You may also email [email protected].
Before contacting support
Gather the information that helps identify the issue without sharing sensitive credentials.
- The relevant offer or feature
- Merchant or travel supplier
- Transaction or booking date
- Purchase amount or order number
- Receipt, order confirmation or booking confirmation
- A clear description of what you expected and what appeared
Never send
Do not send your password, one-time security code, full payment-card number, card security code or other login credentials. Shopr support does not need those details to investigate a reward or booking question.
For reward questions
Wait until the processing period stated in the original offer has passed. Include the offer and transaction details so the support team can understand the purchase route and timing.
For travel questions
Include the booking confirmation and supplier details. If travel is imminent, identify the departure or check-in date clearly in your message.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.