HELP & HOW-TO
Why didn’t my purchase earn a reward?
Check the offer terms, purchase route, timing and card used when an expected reward does not appear.
A purchase may not earn a reward if it does not match the offer’s eligibility, dates, merchant, purchase route, card or other terms. Some eligible activity also needs time for merchant confirmation.
Check the original offer
- Confirm that the purchase was completed while the offer was active.
- Check the participating merchant, eligible products or services and exclusions.
- Confirm that you followed the required link, purchase route or activation step.
- For a Card-Linked Offer, confirm that you paid directly with the eligible connected card.
- Review the stated tracking and confirmation period.
Common reasons
Gift cards, taxes, fees, shipping, third-party marketplaces, payment wallets or other excluded purchase types may not qualify when the offer says so. A cancellation, return or merchant adjustment can also change the reward.
What to do next
Keep the receipt or order confirmation until the stated processing period has passed. If the activity is still missing, use in-app support or email [email protected] with the offer, merchant, date, amount and order confirmation. Never send full card details.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.