HELP & HOW-TO

What happens to Travel Credits if I change or cancel a booking?

The booking supplier’s terms determine how changes, cancellations, refunds and applied Travel Credits are handled.

Changes and cancellations are governed by the terms of the travel product and supplier you booked. Review those conditions before confirming because refundability and the handling of applied Travel Credits can vary.

Travelers enjoying a local experience during a trip
Check the booking’s change and cancellation conditions before you confirm.

Before changing or cancelling

  • Open the booking and read its current supplier terms.
  • Check whether the reservation is refundable, partially refundable or non-refundable.
  • Review any fees, deadlines or restrictions.
  • Confirm how any applied Travel Credits will be treated.

Do not assume every booking works the same way

Hotels, flights, cruises and experiences can have different rules. Even two options from the same supplier may have different cancellation conditions.

After a cancellation

Any refund or returned value follows the applicable booking and supplier terms. Processing time can vary.

Need help with a specific reservation?

Use the support option in the Shopr app or email [email protected]. Include the booking reference, but never send a password, security code or full payment-card details.

KEEP READING

Related help

Travel CreditsHow much can I apply to a travel booking?Each eligible booking can have its own maximum Travel Credit amount, shown before you confirm. Travel CreditsHow do I earn Travel Credits?Eligible membership benefits, participating reward activity and Roundup can help build Travel Credits over time. Travel CreditsHow do I use Travel Credits?See how available Travel Credits may be applied to an eligible Shopr travel booking before checkout.

ACCOUNT-SPECIFIC HELP

Need help with your account?

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option available inside the app or email [email protected].

Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.

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