HELP & HOW-TO
What happens if I return a purchase?
Returns, cancellations and merchant adjustments may reduce or reverse rewards from the original purchase.
If an eligible purchase is returned, cancelled or adjusted, the related reward may be reduced, reversed or removed according to the offer terms. This can happen while activity is pending or after it was initially confirmed.
How returns affect rewards
Shopr relies on merchant and transaction information to determine the final eligible amount. A full return can reverse the full reward. A partial return or price adjustment can change the reward to reflect the final qualifying purchase amount.
What you may see
- The original activity may remain pending while the return is processed.
- A confirmed reward may later be adjusted or reversed.
- The update may appear separately from the original transaction.
What to keep
Retain the purchase receipt, return confirmation and any merchant correspondence until the account activity has updated.
If the adjustment looks wrong
Allow the merchant’s stated processing period. Then use in-app support or email [email protected] with the merchant, purchase date, return date, amounts and confirmation documents. Never send full payment-card details.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.