HELP & HOW-TO
Why is my Cash Back still pending?
Cash Back may stay pending while merchant data, eligibility checks and any applicable return period are completed.
Cash Back can remain pending while Shopr receives merchant data, waits for any applicable return period and confirms that the purchase meets the offer terms. Review the timing shown in the original offer before requesting account-specific help.
What to know
Pending does not mean the reward has been declined. Confirmation timing can vary by brand, purchase type, merchant and offer. A return, cancellation or other reversal can also change the final reward status.
What to check
- Open the original offer in the Shopr Rewards app.
- Review its stated reward timing and any confirmation or return period.
- Confirm that the merchant, purchase date, amount and purchase route match the offer.
- Keep your receipt or order confirmation while the activity is pending.
What happens next
The activity should update after the required transaction information and eligibility checks are complete. The final status may be confirmed, adjusted or reversed according to the applicable offer terms.
If it still doesn’t look right
If the stated processing period has passed, use the support option in the app or email [email protected]. Have the offer, merchant, transaction date, amount and order confirmation available, but never send full payment-card details.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.