HELP & HOW-TO
What should I do if I change my mobile number?
Your mobile number may be used for sign-in verification, account [...]
Your mobile number may be used for sign-in verification, account security and important Shopr communications. Update it promptly when it changes so you can continue receiving the messages needed to access and protect your account.
If you can still access your account
- Open the Shopr Rewards app and go to your profile or account details.
- Choose the mobile-number field or available edit option.
- Enter the new number carefully, including the correct country information.
- Complete any verification step shown in the app.
- Confirm that the updated number appears before signing out.
If you cannot receive a verification code
Check your signal, confirm the number and country information, and wait briefly before requesting another code. Avoid making repeated requests in quick succession.
If you no longer have the old number
Use the account-recovery or support route available in the app. If you cannot reach it, email [email protected] and explain that your mobile number changed. Support may need to verify that you own the account before changing security-related information.
Shopr tip
Never send a one-time verification code, password or full payment-card details in an ordinary support message.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.