HELP & HOW-TO
How do I manage Shopr marketing messages?
Shopr marketing messages are optional. You can change how you [...]
Shopr marketing messages are optional. You can change how you receive promotional communications without preventing essential messages that help operate or secure your account.
Manage marketing text messages
If you previously chose to receive promotional SMS messages, reply STOP to a Shopr marketing text to opt out. Reply HELP for assistance. Message and data rates may apply.
Manage email and app preferences
- Open any communication settings currently available in the Shopr Rewards app.
- Review the promotional channels shown for your account.
- For marketing email, use the unsubscribe or preference option included in the message when available.
- Use your phone settings to control Shopr push notifications.
What may continue
After you opt out of marketing, Shopr may still send transactional, security or legally required messages relating to sign-in, purchases, rewards, wallet activity, travel bookings, support or important account changes.
Shopr tip
Changing marketing preferences does not cancel your Shopr membership or close your account.
If your preference is not reflected
Allow reasonable time for the request to process. If promotional messages continue, use in-app support or email [email protected] with the channel and approximate date of the message. Do not send passwords, security codes or full payment-card details.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.