How do Shopr account and reward notifications work?

Shopr may use in-app messages, email, push notifications or text messages to keep you informed about account security, purchases, rewards, travel and other activity. The channel and timing can depend on the type of message and the preferences available to your account.

Messages that help operate your account

Important service messages can include sign-in or verification codes, security alerts, purchase confirmations, reward or wallet updates, travel-booking information and changes to your account. These messages help Shopr provide and protect the service.

Marketing messages are different

Promotional messages can introduce offers, participating brands, feature announcements or other Shopr news. Marketing consent is optional and is not required to make a purchase or use Shopr.

Keep your details current

1. Review the email address and mobile number connected with your Shopr account.
2. Check the communication preferences currently available in the app.
3. Allow essential account and security messages so you do not miss important activity.
4. Review your device notification settings if expected push notifications do not appear.

Shopr tip
Never share a verification or security code in response to an unexpected message. Shopr support does not need your password or full payment-card details.

If a message looks unfamiliar

Do not follow an unexpected link. Open the Shopr Rewards app directly and review your account activity. If you still have concerns, use the support option in the app or email [email protected].