HELP & HOW-TO

How do I remove or replace a connected card?

Review, remove or replace connected cards in the Shopr app, and keep any card with a pending reward connected until the activity is confirmed.

Shopr member using an eligible connected payment card at a retailer
Keep the card used for an active offer connected until the qualifying transaction and reward have been confirmed.

Manage connected cards in the Shopr app

You can review the payment cards connected to your Shopr account from the card-management area in the app. Select the card you want to update and follow the available option to remove it or connect a replacement.

Before removing a card

  • Wait for pending rewards. Removing a card before a qualifying transaction is matched may affect reward tracking.
  • Check active Card-Linked Offers. A replacement card must be eligible and connected before you use it for a new offer.
  • Review Roundup settings. If the same card is used for Roundup, changing it may also affect future Roundup activity.
  • Never share full card details. Shopr support will not need your password, security code or complete payment-card number.
Shopr tip

If a purchase or reward is still pending, keep the original eligible card connected until the activity is confirmed whenever possible.

If you cannot update the card

Make sure you are using the latest version of the Shopr app and try again. If the card-management option is unavailable or you need help with a pending reward, use the in-app support option or email [email protected]. Include only the card brand and last four digits when needed—never send full payment-card details.

KEEP READING

Related help

Card-Linked OffersCan I use a digital wallet or delivery service with a card-linked offer?Digital wallets, delivery services and other third-party payment routes may prevent a card-linked purchase from matching unless the offer specifically allows them. Card-Linked OffersWhen will my card-linked reward appear?Card-linked rewards can remain pending while merchant and card-network data is received and the purchase is checked against the offer terms. Card-Linked OffersWhy was my card-linked reward reversed?A refund, cancellation or transaction that no longer meets the offer terms can cause a card-linked reward to be reduced or reversed.

ACCOUNT-SPECIFIC HELP

Need help with your account?

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option available inside the app or email [email protected].

Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.

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