HELP & HOW-TO

Can I use a digital wallet or delivery service with a card-linked offer?

Digital wallets, delivery services and other third-party payment routes may prevent a card-linked purchase from matching unless the offer specifically allows them.

Customer paying directly with a connected card at a participating retailer
Paying directly with the eligible connected card gives the transaction the best chance of matching correctly.

Use the payment method shown in the offer

Not every digital wallet, delivery service or third-party payment route is supported. These services can change the transaction information supplied by the merchant or card network, which may prevent an otherwise eligible purchase from matching.

For the best chance of earning

  1. Read the current offer terms. Check the eligible merchant, dates, locations, minimum spend and payment requirements.
  2. Activate the offer when required. Complete activation before purchasing.
  3. Pay directly with the connected eligible card. Avoid a wallet, marketplace, delivery platform or other processor unless the offer specifically confirms it is supported.
  4. Allow time for matching. Eligible transactions can remain pending while the purchase is confirmed.
Shopr tip

The Shopr app’s current offer details are always the authority. If a payment route is not listed as eligible, use the connected card directly with the participating merchant.

If you already used a third-party service

Wait until the transaction has fully settled, then check your Shopr activity. If the purchase has not matched, use the in-app support option or email [email protected] with the merchant, date and amount. Never send full payment-card details.

KEEP READING

Related help

Card-Linked OffersHow do I remove or replace a connected card?Review, remove or replace connected cards in the Shopr app, and keep any card with a pending reward connected until the activity is confirmed. Card-Linked OffersWhen will my card-linked reward appear?Card-linked rewards can remain pending while merchant and card-network data is received and the purchase is checked against the offer terms. Card-Linked OffersWhy was my card-linked reward reversed?A refund, cancellation or transaction that no longer meets the offer terms can cause a card-linked reward to be reduced or reversed.

ACCOUNT-SPECIFIC HELP

Need help with your account?

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option available inside the app or email [email protected].

Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.

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