HELP & HOW-TO

When will my card-linked reward appear?

Card-linked rewards can remain pending while merchant and card-network data is received and the purchase is checked against the offer terms.

Shopr member paying with a connected card at a bright boutique
Eligible purchases are matched through the connected card after the transaction data is received and confirmed.

Allow time for the purchase to be matched

A card-linked reward may not appear immediately after you pay. Eligible transactions can remain pending while merchant and card-network data is received and the purchase is checked against the offer terms.

What happens after you shop

  1. The merchant processes your purchase. A pending card authorization is not always the final transaction record.
  2. The card network supplies transaction data. Shopr uses the eligible connected card to recognize the purchase.
  3. The offer requirements are confirmed. The merchant, dates, location, minimum spend, exclusions and earning limits must match the displayed offer.
  4. Your reward is added after confirmation. Timing varies by merchant, card network and transaction.
Shopr tip

Keep the eligible card connected and check the offer details in the Shopr app. The current app details are the authority for each offer.

If the reward still has not appeared

First check whether the offer required activation and whether you paid directly with the same eligible card connected to Shopr. Digital wallets, delivery services or other third-party processors can prevent a purchase from matching.

If the expected reward is still missing after the transaction has fully settled, use the support option in the Shopr app or email [email protected]. Include the merchant, purchase date and amount, but never send full payment-card details.

KEEP READING

Related help

Card-Linked OffersHow do I remove or replace a connected card?Review, remove or replace connected cards in the Shopr app, and keep any card with a pending reward connected until the activity is confirmed. Card-Linked OffersCan I use a digital wallet or delivery service with a card-linked offer?Digital wallets, delivery services and other third-party payment routes may prevent a card-linked purchase from matching unless the offer specifically allows them. Card-Linked OffersWhy was my card-linked reward reversed?A refund, cancellation or transaction that no longer meets the offer terms can cause a card-linked reward to be reduced or reversed.

ACCOUNT-SPECIFIC HELP

Need help with your account?

Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.

For personal help, use the support option available inside the app or email [email protected].

Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.

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