HELP & HOW-TO
How do I connect an eligible card?
Connect an eligible payment card securely inside the Shopr app before using applicable Card-Linked Offers or Roundup.
Connecting an eligible payment card allows Shopr to recognize qualifying Card-Linked Offer and Roundup activity when those features are available to you. Card management is handled securely inside the Shopr Rewards app.
Before you start
Have the eligible card available and make sure the name and account information you provide are accurate. Never send card information by email or support message.
Connect your card
- Open the Shopr Rewards app and go to the card connection area.
- Choose the option to add or connect a card.
- Follow the secure prompts to enter the requested card details.
- Review any consent or authorization information and complete the connection.
- Confirm that the card appears as connected before using an eligible offer.
Using the connected card
Open each offer before purchasing. Some offers require activation, and the app will show eligible merchants, dates, card types, purchase methods and exclusions.
If the card will not connect
Check that the card type is eligible and that the information matches the card account. If the issue continues, use support inside the app or email [email protected]. Never include the full card number or security code.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.