HELP & HOW-TO
How do Card-Linked Offers work?
Connect an eligible card, follow the offer terms and let qualifying purchases be recognized through the card network.
Card-Linked Offers let an eligible connected payment card help Shopr recognize qualifying purchases at participating merchants. The offer in the app explains whether activation is required, which card and purchase types are eligible, and any other terms that apply.
Before you buy
- Open the Card-Linked Offer in the Shopr Rewards app.
- Review the merchant, dates, eligible card type, exclusions and spending requirements.
- Activate the offer if the app asks you to.
- Pay directly with the eligible card connected to your Shopr account.
How the purchase is recognized
The card network and merchant send transaction information used to identify eligible activity. The merchant name or timing shown in your card account can differ from what you see at checkout, so matching may not be immediate.
What happens next
Qualifying activity appears in the Shopr app after the required transaction information and eligibility checks are complete. Timing and reward availability vary by offer.
If the purchase is missing
Recheck the original offer and confirm that you used the connected eligible card directly with the participating merchant. If the stated processing period has passed, use in-app support or email [email protected]. Never send full card details.
ACCOUNT-SPECIFIC HELP
Need help with your account?
Balances, offer status, transactions and membership details are available only in the Shopr Rewards app.
For personal help, use the support option available inside the app or email [email protected].
Before contacting support, have the relevant offer, merchant, transaction date, amount and order confirmation available. Never send your password, security code or full payment-card details.