Shopr Rewards: Privacy Policy

 

Effective Date: September 15, 2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By accessing or using the Shopr Rewards mobile app and related Services, you acknowledge and agree to the collection, use, sharing, and retention of your information as described in this Privacy Policy.

1. Scope and Overview

This Privacy Policy explains how Shopr Rewards LLC (“we”, “us”, “our”) collects, uses, shares, and protects information in connection with:

  • Our mobile application
  • Websites and web-based services
  • Communications and support interactions
  • Any related services that link to this Privacy Policy (“Services”)

This Privacy Policy should be read in conjunction with our Terms of Use.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing and billing address
  • Account credentials
  • Payment-related details (see Section 2.4)
  • Customer support communications

2.2 Transaction and Purchase Information

When you use Shopr Rewards, we collect details related to your transactions, including:

  • Merchant selected
  • Purchase amount entered
  • Electronic gift card value issued
  • Cashback earned
  • Transaction timestamps
  • Wallet activity and redemption behavior

This information is used to:

  • Fulfill transactions
  • Maintain accurate records
  • Prevent fraud and disputes

2.3 Device, Usage, and Technical Data

Automatically collected data may include:

  • IP address
  • Device identifiers
  • Browser/device type
  • Operating system
  • Session data
  • Clickstream and usage patterns
  • Approximate geolocation

2.4 Payment Information (Important Disclosure)

Payment information is collected and processed via secure third-party payment processors.

  • Shopr Rewards does not store full payment card numbers
  • We may store limited details such as:
    • Last four digits
    • Card type
    • Billing name and address

Payment processors may independently collect and process your information in accordance with their own privacy policies.

2.5 Fraud Prevention and Security Data

To protect users and the platform, we may collect and analyze:

  • Billing address verification data (AVS)
  • Name matching validation
  • Device fingerprinting signals
  • IP reputation and network data
  • Velocity and behavioral signals
  • Risk scoring data from third-party fraud providers

2.6 Mobile Messaging Information

If you choose to receive SMS, MMS, RCS, push notifications, or other mobile communications from Shopr Rewards, we may collect and process information related to those communications, including:

  • Mobile telephone number
  • Messaging consent records
  • Date and time of opt-in
  • Date and time of opt-out
  • Message delivery status
  • Message interaction data
  • Device and carrier information where available
  • Customer support requests relating to messaging services

We maintain these records to:

  • Provide requested messaging services
  • Demonstrate compliance with applicable messaging laws and carrier requirements
  • Prevent fraud and abuse
  • Improve the reliability and security of our communications

3. How We Use Information

We use your information to:

3.1 Provide and Operate the Service

  • Process purchases of electronic gift card currency
  • Deliver stored value to your wallet
  • Track rewards and cashback
  • Maintain transaction records

3.2 Fraud Prevention and Risk Management

  • Detect and prevent fraudulent transactions
  • Enforce payment verification requirements
  • Monitor suspicious behavior
  • Protect users, merchants, and partners

We may block, delay, or review transactions as part of these efforts.

3.3 Communications

We may use your contact information to send communications relating to your account and the Services, including:

Transactional communications, such as:

  • Account verification
  • Password resets
  • Purchase confirmations
  • Cashback notifications
  • Wallet activity
  • Security alerts
  • Fraud notifications
  • Customer support responses
  • Service announcements

Marketing communications, such as:

  • Cashback offers
  • Promotions
  • Travel offers
  • Loyalty program updates
  • New merchant announcements
  • Product updates
  • Surveys
  • Special events

Marketing communications are sent only where permitted by applicable law and may require your consent.

Message frequency varies depending on your account activity and communication preferences.

Message and data rates may apply according to your wireless carrier.

You may opt out of marketing communications at any time by following the instructions included in the communication, including replying STOP to SMS messages where applicable.

You may request assistance by replying HELP or by contacting us using the information provided in Section 15.

Opting out of marketing messages does not affect our ability to send essential transactional communications relating to your account or the Services.

3.4 Platform Improvement

  • Analyze usage trends
  • Improve features and user experience
  • Optimize offers and merchant integrations

3.5 Legal and Compliance

  • Comply with applicable laws and regulations
  • Enforce our Terms of Use
  • Respond to legal requests

4. Sharing of Information

We do not sell your personal information.

We may share information in the following ways:

4.1 Service Providers

We share data with trusted vendors for:

  • Payment processing
  • Rewards fulfillment (e.g., gift card providers)
  • Fraud prevention
  • Analytics
  • Messaging providers that deliver email, SMS, MMS, RCS, push notifications, and other communications on our behalf.

Mobile messaging services may be delivered through third-party providers, including wireless carriers and messaging platform providers.

Wireless carriers are not responsible for delayed or undelivered messages.

Delivery of mobile communications depends on carrier availability, network conditions, device compatibility, and other factors outside our control.

4.2 Clients and Partners

If you access Shopr Rewards through a partner (e.g., employer, membership organization):

  • Your information may be shared with that partner
  • This may include usage and engagement data
  • Partners may use this data in accordance with their own policies

4.3 Merchants and Fulfillment Providers

To fulfill transactions:

  • Merchant and transaction details may be shared with gift card providers
  • This enables issuance of electronic gift card value

4.4 Legal and Protection Purposes

We may disclose information to:

  • Comply with legal obligations
  • Enforce our Terms of Use
  • Prevent fraud or abuse
  • Protect rights, property, or safety

4.5 Business Transfers

In the event of:

  • Merger
  • Acquisition
  • Sale of assets

Your information may be transferred as part of the transaction.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

5. Transaction Finality and Recordkeeping

Shopr Rewards maintains detailed transaction records for:

  • All purchases
  • Wallet activity
  • Issuance of electronic gift card value

These records are used to:

  • Confirm completed transactions
  • Investigate disputes or chargebacks
  • Demonstrate fulfillment of services

Once a transaction is completed and value is issued:

  • It is recorded as final and fulfilled
  • This data may be used in resolving disputes with payment providers

6. Your Choices and Rights

You may:

  • Access, correct, or delete your information
  • Opt out of marketing communications
  • Request data portability (where applicable)

Note:

  • Certain data may be retained for legal, fraud prevention, and accounting purposes even after deletion requests

You may also withdraw your consent to receive marketing SMS, MMS, RCS, or other mobile marketing communications at any time by:

  • Replying STOP to an applicable message
  • Updating your communication preferences within your account (where available)
  • Contacting us directly

Withdrawal of consent does not affect communications sent prior to processing your request.

7. Data Security

We implement safeguards including:

  • Encryption (TLS)
  • Access controls
  • Monitoring systems
  • Fraud detection tools

However, no system is completely secure.

We also implement safeguards designed to protect messaging systems against unauthorized access, misuse, automated abuse, fraudulent account creation, and unauthorized communications.

8. Data Retention

We retain data based on:

Active Accounts

  • For as long as your account is active

Inactive Accounts

  • Retained for 24 months inactivity + 12 months grace period

Extended Retention

We may retain data longer if required for:

  • Fraud prevention
  • Chargeback defense
  • Legal obligations
  • Financial recordkeeping

We may retain records relating to messaging consent, message delivery, opt-in history, opt-out requests, and related communications for as long as reasonably necessary to:

  • Demonstrate compliance with applicable laws
  • Respond to regulatory inquiries
  • Resolve disputes
  • Defend legal claims
  • Meet contractual or carrier requirements

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Track usage
  • Improve services
  • Support analytics and advertising

You may control cookies via browser settings.

10. Analytics and Advertising

We and partners may:

  • Measure engagement
  • Track conversions
  • Analyze user behavior across devices

Where permitted by law, we may analyze aggregated and de-identified messaging performance data, including delivery rates, open rates (where available), response rates, and engagement metrics, to improve our communications and customer experience.

11. Third-Party Services

Our Services may link to third-party platforms.

We are not responsible for their privacy practices.

Third-party messaging providers may process information necessary to deliver communications to you.

These providers act on our behalf and are contractually required to protect your information and use it only for authorized purposes.

We may use trusted third-party messaging providers, including Twilio Inc. or similar providers, to deliver SMS, MMS, RCS, voice, and other communications. These providers process personal information solely on our behalf and in accordance with applicable contractual, legal, and security obligations.

12. Compliance with Privacy Laws

We comply with applicable laws including:

  • California Consumer Privacy Act (CCPA/CPRA)
  • General Data Protection Regulation (GDPR), where applicable

Your rights may include:

  • Access
  • Deletion
  • Correction
  • Opt-out of certain processing

Where required by applicable law, we obtain your consent before sending marketing text messages.

Consent to receive marketing messages is voluntary and is not required as a condition of purchasing any product or service.

13. Incident Response and Breach Notification

We maintain a formal incident response plan.

In the event of a breach:

  • We will investigate and contain the issue
  • Notify affected parties as required by law
  • Take corrective action

14. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the Services constitutes acceptance of updates.

15. Contact Us

Email: [email protected]
Legal: [email protected]
Phone: (321) 948-1319
Address: 111 N Magnolia Ave, #1575, Orlando, FL 32801, USA